Customer Service Representative in Apapa, Lagos - 8PBGTM

Softwirelex Limited

Company Name

Full-Time

Job Type

Hybrid

Work Setup

Address customer inquiries, resolve complaints, and ensure a positive customer experience. Handle customer interactions via phone, email, live chat, and social media platforms. Assist customers with placing orders, tracking shipments, and processing returns or refunds. Update and manage customer information in the database for accurate and efficient service. Gather insights from customer interactions to improve products and services. Follow company policies and procedures to maintain high service standards. Continuously learn about company products and services to provide accurate information.

Responsibilities

Customer Focus: Strong ability to understand and meet customer needs efficiently. Communication: Excellent verbal and written communication skills for clear interactions. Problem-Solving: Quick thinking to resolve customer issues effectively. Time Management: Ability to handle multiple inquiries while maintaining quality service. Adaptability: Flexibility to manage different customer personalities and unexpected situations. Attention to Detail: Ensuring accuracy in customer records, responses, and issue resolution. Technical Proficiency: Familiarity with customer service software, CRM systems, and online communication tools. Teamwork: Collaborating with other departments to enhance customer satisfaction.

Requirements & Skills

Experience: While not always mandatory, prior experience in customer service or a related field is beneficial. Education: A high school diploma or equivalent; a degree in business, communications, or a related field is a plus. Technical Skills: Basic proficiency in CRM software, Microsoft Office, and online communication tools. Strong Work Ethic: A commitment to providing excellent service and continuously improving customer interactions.

Minimum Qualification Requirements

2 years

Minimum Experience