Customer Relationship Officer in Ikeja, Lagos - 5PBGHJ

PlugOut Lagos

Company Name

Full-Time

Job Type

Office

Work Setup

January 31, 2025

Application Deadline

Customer support: Assisting customers with inquiries, concerns, and complaints Issue resolution: Addressing and resolving customer issues in a timely and professional manner Customer satisfaction: Ensuring that customers are satisfied with products or services Customer relationships: Maintaining positive customer relationships Sales: Helping to drive sales by cross-selling and upselling Brand loyalty: Creating memorable experiences that boost brand and customer loyalty Introductory information: Providing introductory information to new and prospective customers Follow-up: Following up with customers by phone or email to check that they are still satisfied Product knowledge: Maintaining a high level of company product knowledge to answer customer queries Communication: Responding to customer questions in a prompt and efficient manner via phone, email, social media, and chat

Responsibilities

Communication Customer service representatives should be able to communicate clearly with customers both orally and in writing. Problem-solving Customer service representatives should be able to navigate complex issues and find solutions. Patience Customer service representatives should be able to handle frustrated customers. Attention to detail Customer service representatives should pay attention to subtle things to understand a customer's needs or concern. Self-control Customer service representatives should show respect to customers and not rudely try to prove a point. Product knowledge Customer service representatives should know their company's products or services inside and out so they can provide accurate and helpful information to customers. Time management Good time management ensures that all customers feel valued and heard. Proactive Customers want companies to be proactive in reaching out to them.

Requirements & Skills

Bachelors degree (bsc) or higher national diploma (hnd)

Minimum Qualification Requirements

1 year

Minimum Experience