Customer Service in Enugu / Enugu State, Enugu - 4PAQTQ

Hire consult

Company Name

Part-Time

Job Type

Hybrid

Work Setup

Middle

Career Level

We expect you to respond promptly and professionally to customer inquiries via email, chat, and social media. You shall manage and resolve customer complaints with empathy and efficiency, ensuring a positive resolution for every interaction. You will provide accurate information about our products, services, and policies, fostering trust and clarity in all communications. We expect you to maintain thorough and up-to-date records of customer interactions, issues, and resolutions using our CRM system. You will collaborate closely with other departments to address and resolve complex customer issues that require additional support or escalation. We anticipate you identifying trends in customer feedback and sharing insights with the team to help improve our service offerings and overall customer experience. You shall assist customers in navigating our website, troubleshooting technical issues, and providing guidance on how

Responsibilities

You must excel in written and verbal communication to effectively interact with customers via email, chat, and phone. You should demonstrate problem-solving skills to swiftly address customer inquiries and resolve issues. We need you to have proficiency with online customer service platforms and tools, ensuring efficient handling of support requests. You are expected to be adaptable to various digital communication styles to cater to diverse customer preferences. You will maintain a positive and empathetic attitude towards customers at all times, fostering a supportive environment. We require you to manage multiple tasks simultaneously while prioritizing

Requirements & Skills

Ssce

Minimum Qualification Requirements

2 years

Minimum Experience